Between 8 and 15 minutes
Red Cross paramedic Tobias has seen his fair share of injured cyclists and pedelec riders. Even the most proficient of them can get into difficulties. “We had one callout to an injured e-bike rider who had hit a pothole in the forest and crashed,” Tobias recalls. “He had a broken femur and a dislocated shoulder, so he couldn’t reach his phone and call for help.” It was hours before hikers happened on the injured rider and notified the emergency services. This is exactly the kind of situation that the Bosch COBI.Bike app in conjunction with Help Connect is designed to prevent. At present, the Help Connect service for e-bikes functions via a live mobile data connection to the cellular network and is available to users of German SIM cards. In addition, e-bikers can also contact the Help Connect service team outside of Germany, either in German or English. This service is currently available in Austria, Switzerland, France, Belgium, the Netherlands, Luxembourg, the United Kingdom, Ireland, Italy, and Spain.